Restaurant Supervisor Job | Luxury 5-Star Hotel | Sandton, Gauteng

Restaurant Supervisor Vacancy in Sandton – Join a Luxury Hotel Restaurant

Are you an experienced hospitality professional with a passion for exceptional customer service and fine dining? Do you enjoy leading teams, creating memorable guest experiences, and working in a fast-paced luxury hotel environment?

A prestigious 5-star hotel in Sandton, Gauteng, is looking for an enthusiastic and experienced Restaurant Supervisor to join its Food & Beverage management team. This is an exciting opportunity for someone who enjoys leading from the front while ensuring guests receive the highest level of service every time they dine.

The successful candidate will play an important role in the day-to-day operation of the hotel’s restaurant, supporting management, supervising staff, maintaining operational standards, and ensuring every guest enjoys an outstanding dining experience.

If you are passionate about hospitality, enjoy motivating people, and are looking to take the next step in your restaurant management career, this opportunity could be the perfect fit.

About the Role

As the Restaurant Supervisor, you will oversee daily restaurant operations while working closely with the Restaurant Manager to maintain exceptional service standards.

You will be responsible for supervising service teams, ensuring operational efficiency, assisting with staff training, monitoring guest satisfaction, and maintaining the luxury hospitality standards expected from a five-star establishment.

This role requires someone who is confident, organised, proactive, and capable of making sound decisions in a busy restaurant environment.

Key Responsibilities

Restaurant Operations

Supervise the daily operation of the restaurant during assigned shifts.
Ensure guests receive professional, friendly, and efficient service from arrival to departure.
Monitor table service, food presentation, beverage service, and overall dining standards.
Maintain a clean, organised, and welcoming restaurant environment.
Coordinate with the kitchen team to ensure smooth service and timely delivery of meals.
Ensure restaurant opening and closing procedures are completed accurately.
Monitor reservation flow, guest seating, and table management to maximise efficiency.
Assist management in improving operational procedures and service standards.

Guest Experience & Customer Service

Delivering exceptional guest experiences is at the heart of this role.

You will:

Welcome guests in a warm and professional manner.
Build positive relationships with regular and new guests.
Handle guest requests promptly and professionally.
Resolve guest complaints efficiently while ensuring complete guest satisfaction.
Monitor guest feedback and identify opportunities to improve service.
Ensure every guest leaves with a memorable dining experience.

Team Leadership

As Restaurant Supervisor, you will be expected to motivate and support your team while maintaining a positive working environment.

Responsibilities include:

Supervising restaurant staff throughout each shift.
Leading by example through professionalism and excellent customer service.
Assisting with staff scheduling and shift planning.
Supporting recruitment, onboarding, and training initiatives.
Conducting coaching sessions and assisting with performance management.
Encouraging teamwork and maintaining high staff morale.
Ensuring all employees comply with company policies, grooming standards, and operational procedures.

Food & Beverage Standards

Monitor food quality and presentation before dishes reach guests.
Ensure beverage preparation and service meet company standards.
Maintain consistency across every aspect of the guest dining experience.
Ensure all hygiene and food safety procedures are followed.
Work closely with chefs and kitchen staff to maintain excellent communication during service.

Financial & Administrative Duties

The successful candidate will assist with various operational and financial responsibilities, including:

Stock control and inventory management.
Monitoring food and beverage costs.
Assisting with supplier orders and stock counts.
Supporting daily cash-up procedures and banking reconciliations.
Completing operational reports and shift handovers.
Monitoring wastage and implementing cost-saving initiatives.
Assisting management with departmental audits and compliance checks.

Health & Safety

Ensure compliance with health, hygiene, and safety regulations.
Promote a safe working environment for guests and employees.
Ensure restaurant equipment is maintained and used correctly.
Report maintenance concerns promptly.
Monitor cleanliness across dining areas, service stations, and storage facilities.

Minimum Requirements

Applicants should possess:

A recognised qualification in Hospitality Management, Food & Beverage Management, or a related field.
At least 2 years’ experience in a supervisory role within a luxury hotel restaurant, fine dining establishment, or high-end restaurant.
Strong understanding of restaurant operations and guest service.
Previous experience working within a five-star hospitality environment will be highly advantageous.
Excellent leadership and communication skills.
Strong organisational abilities with excellent attention to detail.
Ability to work efficiently in a busy, high-pressure environment.
Good financial awareness and understanding of restaurant cost control.
Strong customer service and conflict-resolution skills.
Computer literacy, including Microsoft Office.
Experience using hospitality systems such as Opera PMS, Micros POS, and EMS will be advantageous.

Personal Attributes

The ideal candidate will demonstrate:

A genuine passion for hospitality and customer service.
Strong leadership and motivational skills.
Professional appearance and positive attitude.
Excellent communication and interpersonal abilities.
High attention to detail.
Ability to remain calm under pressure.
Strong decision-making and problem-solving skills.
A proactive and solutions-driven mindset.
Reliability, integrity, and accountability.
A commitment to delivering consistently exceptional guest experiences.

Why Consider This Opportunity?

Working within a luxury five-star hotel provides the opportunity to grow your hospitality career while gaining valuable experience in one of South Africa’s most competitive hospitality markets.

This role offers:

Career growth within a respected luxury hotel.
Exposure to world-class hospitality standards.
Ongoing learning and professional development opportunities.
A collaborative and supportive working environment.
The opportunity to work alongside experienced hospitality professionals.
Valuable leadership experience within a premium dining operation.

If you are passionate about restaurant management, enjoy leading teams, and are committed to providing exceptional dining experiences, this could be your next exciting career move.

Frequently Asked Questions (FAQs)

Is this a full-time Restaurant Supervisor position?

Yes. This is a permanent full-time position based at a luxury hotel restaurant in Sandton, Gauteng.

Where is the job located?

The position is based in Sandton, Gauteng, one of South Africa’s leading business and hospitality destinations.

What experience is required?

Applicants should have at least two years of supervisory experience within a luxury hotel restaurant, fine dining restaurant, or similar hospitality environment.

Is previous five-star hotel experience required?

Previous experience within a five-star hotel is highly advantageous, although candidates from other premium hospitality establishments with strong leadership experience are also encouraged to apply.

Which systems should applicants be familiar with?

Experience using Opera PMS, Micros POS, EMS, and Microsoft Office will be beneficial.

Will I be required to work weekends and public holidays?

Yes. Hospitality operates seven days a week, so flexibility to work weekends, evenings, and public holidays is essential.

Is a hospitality qualification required?

A qualification in Hospitality Management, Food & Beverage Management, or a related discipline is preferred and will strengthen your application.

What qualities are you looking for?

We are looking for candidates who are passionate about hospitality, customer-focused, professional, organised, dependable, and capable of leading teams while delivering exceptional guest experiences.

Is this role suitable for someone looking to advance into restaurant management?

Absolutely. This position provides excellent exposure to luxury hotel operations and is an ideal stepping stone for professionals looking to progress into Restaurant Manager or Food & Beverage management roles.