Join a Team That Values People and Great Experiences

An exciting opportunity is available for an enthusiastic and organised Receptionist & Workplace Experience Coordinator to join a professional corporate office based in Johannesburg.

This position is ideal for someone who enjoys interacting with people, keeping operations running smoothly, and creating a welcoming environment for employees, clients, and visitors. While you’ll be responsible for managing the front desk, your role extends far beyond answering phones and greeting guests. You’ll help coordinate office operations, support daily business activities, organise workplace events, and contribute to an outstanding employee experience.

If you’re proactive, detail-oriented, and enjoy working in a fast-paced environment, we’d love to hear from you.

About the Position

As the Receptionist & Workplace Experience Coordinator, you will be the first point of contact for everyone entering the office. Your professionalism and positive attitude will help create an exceptional first impression while ensuring the workplace remains organised, efficient, and welcoming.

Working closely with management and various departments, you’ll assist with office administration, meeting coordination, hospitality, facilities management, and employee engagement initiatives.

No two days will be the same, making this an ideal role for someone who enjoys variety and takes pride in delivering excellent service.

Your Main Responsibilities

Reception & Client Services

Welcome visitors, clients, suppliers, and job candidates in a friendly and professional manner.
Answer incoming telephone calls and direct enquiries to the appropriate departments.
Manage visitor registrations and ensure security procedures are followed.
Maintain a neat, organised, and welcoming reception area at all times.
Receive, sort, and distribute incoming mail and courier deliveries.
Provide refreshments for guests and assist with hospitality arrangements.

Office Administration

Coordinate meeting room bookings and ensure rooms are prepared before meetings.
Arrange video conferencing facilities and assist with basic technical support.
Monitor office supplies and place orders when stock is running low.
Coordinate courier collections and outgoing deliveries.
Maintain office equipment and arrange servicing or repairs when required.
Liaise with building management regarding maintenance, cleaning, access cards, and general facilities issues.
Keep office records, inventories, and subscriptions updated.

Administrative Support

Assist consultants and management with general administrative tasks.
Prepare documents, reports, presentations, printing, scanning, and binding.
Help coordinate diaries, appointments, and visitor schedules.
Support recruitment administration, including background screening, education verification, and reference checks.
Assist with travel arrangements and meeting logistics where required.

Employee Experience

Help create a workplace where employees enjoy coming to work by:

Organising birthday celebrations and employee appreciation activities.
Planning staff lunches and seasonal office events.
Coordinating wellness initiatives and team engagement programmes.
Supporting onboarding activities for new employees.
Assisting with company social events and team-building initiatives.
Helping organise corporate social responsibility (CSR) activities.

Meeting & Hospitality Coordination

Arrange catering for meetings, workshops, and client functions.
Ensure meeting rooms are fully prepared before scheduled events.
Monitor catering expenses and assist with budget tracking.
Work closely with office support staff to maintain meeting areas throughout the day.

Workplace Safety

Assist in maintaining workplace health and safety standards.
Ensure first aid equipment and emergency supplies remain available.
Support evacuation planning and emergency procedures.
Assist with fire drills and safety compliance initiatives.

Minimum Requirements

Applicants should have:

Between 3 and 5 years’ experience in a receptionist, office administration, or workplace coordination role.
Previous experience within a corporate or professional services environment.
Strong computer literacy, including Microsoft Office applications.
Experience using Microsoft Teams, Zoom, or similar online meeting platforms.
Excellent communication and customer service skills.
Strong organisational and multitasking abilities.
High attention to detail and excellent time management.
The ability to remain calm and professional while working under pressure.

We’re Looking For Someone Who Is

Friendly and approachable.
Professional and well presented.
Highly organised and dependable.
Self-motivated and proactive.
Comfortable working with people at all levels of an organisation.
Able to solve problems independently.
Flexible and adaptable to changing priorities.
Passionate about delivering excellent service.

Why This Role Matters

The Receptionist & Workplace Experience Coordinator plays an important part in ensuring employees and visitors enjoy a positive experience every day. From keeping the office organised to supporting company culture and coordinating essential workplace activities, your contribution will have a direct impact on the success of the business.

If you’re someone who enjoys helping others, thrives in a busy office environment, and takes pride in creating exceptional workplace experiences, this could be the perfect opportunity for you.

Apply today and become part of a dynamic, collaborative, and professional team based in Johannesburg.

Frequently Asked Questions (FAQs)

1. What are the main responsibilities of a Receptionist & Workplace Experience Coordinator?

The successful candidate will welcome visitors, answer phone calls, coordinate meeting rooms, assist with office administration, manage hospitality services, organise workplace events, and help ensure the office runs efficiently every day.

2. Where is this position based?

This role is based in Johannesburg, Gauteng, and requires the successful applicant to work from the office.

3. What qualifications are required for this role?

While formal qualifications may be beneficial, employers typically value relevant work experience, excellent communication skills, computer literacy, and strong organisational abilities.

4. How much experience is needed?

Applicants should ideally have 3 to 5 years of experience in a receptionist, office administration, office coordination, or similar customer-facing administrative role.

5. Which computer skills are important for this position?

Candidates should be comfortable using Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as online meeting platforms such as Microsoft Teams or Zoom.

6. Is this a customer service role?

Yes. Since you’ll be the first point of contact for visitors, clients, and employees, providing friendly, professional, and helpful customer service is an essential part of the job.

7. What personal qualities are employers looking for?

Employers are looking for someone who is organised, professional, dependable, proactive, detail-oriented, and able to work well under pressure while maintaining a positive attitude.

8. Will I be responsible for organising company events?

Yes. The role often includes coordinating staff lunches, birthday celebrations, team-building activities, wellness initiatives, client hospitality, and other workplace events.

9. Are there opportunities for career growth?

Yes. This role can provide valuable experience that may lead to opportunities in office management, executive support, facilities management, human resources, operations, or administration leadership positions.

10. How can I improve my chances of getting hired?

Submit a professional CV that highlights your receptionist or administrative experience, customer service skills, computer proficiency, communication abilities, and examples of successfully managing multiple tasks in a busy office environment. Tailoring your application to match the job requirements can also improve your chances of being shortlisted.